Complaint Management Plan

for Tung Chung New Town Extension (West)

(EP No. EP-519/2016)

August 2021

1. Project Description

The development of Tung Chung New Town Extension (TCNTE), comprising Tung Chung East (TCE) and Tung Chung West (TCW), is a mega-scale and complex project aiming to provide land to meet the future housing economic and social development needs of Hong Kong. Due to the fact that the proposed works are geographically separated, the implementation of mega-scale Project is divided into two packages, namely TCE and TCW respectively. In accordance with the tight delivery programme, the Project will be implemented in phases under separate contracts for the developments of TCE and TCW. This Plan only covers the works in TCW. Complaint Management Plan (CMP) for TCE can be found at dedicated project website: http://env.tcnte.hk/ep-submissions.html.

2.         Scope of Works for Tung Chung New Town Extension

The Tung Chung New Town Extension project (the Project) comprises the following elements:

(i) reclamation of the seabed by a non-dredged method at TCE to form a total of about 130 hectares of land;

(ii) construction of about 4.9 kilometers of seawalls, with an eco-shoreline, three drainage box culvert outfalls, three circulation drains and a seawater intake at TCE;

(iii) provision of infrastructure for Tung Chung Area 58, including construction of a single two-lane road with a footpath and the associated utility works;

(iv) site formation works at TCW;

(v) construction of the River Park including a visitor centre at TCW;

(vi) construction of proposed open space;

(vii) construction of sustainable urban drainage systems at TCW;

(viii) construction of roads, footpaths, cycle tracks and the associated junction / road improvement works;

(ix) engineering infrastructure works covering drainage, sewerage, waterworks (including a fresh water service reservoir, a salt water service reservoir and a salt water pumping station), common utility tunnels and landscaping works; and

(x) implementation of environmental mitigation measures and environmental monitoring and audit programme for the works.

3.         Implementation Programme

The Contract No NL/2020/05 – Tung Chung New Town Extension – Site Formation and Infrastructure Works at Ma Wan Chung (i.e. Contract 5) at TCW has been awarded in May 2021 and is scheduled for completion in 2025. The main contractor for Contract No. NL/2020/05 is Build King – Richwell Civil Joint Venture (BKRCJV).

The Contract No NL/2020/06 – Tung Chung New Town Extension – Site Formation and Infrastructure Works at Tung Chung Valley, Phase 1 (i.e. Contract 6) at TCW has been awarded in May 2021 and is scheduled for completion in 2025. The main contractor for Contract No. NL/2020/06 is China Railway Group Limited (CREC).

The detailed design for the first phase of site formation and infrastructure works at TCE and TCW (First Phase development) has been completed, while the detailed design for the remaining phase of site formation and infrastructures works is in progress.

4.         Submission under EP

In view that only the site formation and infrastructure works at Ma Wan Chung (i.e. Contract 5) and Tung Chung Valley, Phase 1 (Contract 6) at TCW have commenced, this submission is prepared based on the latest information of Contract 5 and Contract 6. The submission shall be updated before commencement of construction of the respective contracts for the site formation and infrastructure works at TCW according to the relevant requirements contained in the EM&A Manual, EIA Report and EP.

The Complaint Management Plan for Contract 5 are provided in Attachment I below.

The Complaint Management Plan for Contract 6 are provided in Attachment II below.

5. Receiving the Complaint

A complaint hotline and email channel has been established to receive public comments regarding construction works at TCW.

Hotline Number: 9326 1161

Email Address: general.enquiry@tcw.c5c6.hk